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Ascolta was the first Cisco-certified learning solutions provider to deploy a virtual classroom environment. Simply using the legacy courseware for the Cisco-certified courses we offered in the traditional classroom would not meet the quality expectations the network engineers we trained had when they "stepped" into the virtual classroom. As the Manager of e-Business Systems, I was responsible for developing an innovative learning experience that leveraged the strengths of synchronous elearning technologies for Ascolta Virtual.
I managed the development of over 100 hours of courseware optimized for the virtual classroom. It oriented the learner to what was then a very new way of learning and applied the various tools available to stimulate their engagement. The courseware took advantage of every opportunity for the learner to interact with the instructor and other learners using features such as:
- two-way speaking with VOIP
- chat
- surveys
- breakout rooms
- electronic whiteboard
I also integrated the courseware with online exams and virtual labs. Live streaming video allowed the instructor to demonstrate setup of the physical equipment. Then the learners could administer live network devices in lab pods themselves as if they were operating them in their own Internet data centers.
The Ascolta Virtual classroom served over 10,000 learners, many of them satisfied return customers, over the years I managed it.
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